Digital Vibez & Download Help
Digital vibez. No shipping required. 💻🌈
Products from the Digital Vibe Dept. are delivered electronically, which means there's no physical item headed to your mailbox.
Some digital products are ready to download shortly after purchase, while others are personalized and created specifically for you.
Here's everything you need to know about getting—and using—your digital goodies.
WHAT TYPES OF DIGITAL PRODUCTS DO YOU OFFER?
The Digital Vibe Dept. includes two types of digital products:
Digital Downloads
Pre-created digital products that are delivered electronically after your purchase is successfully processed.
Personalized Digital Products
Products created specifically for you using information you provide when ordering. These products require additional creation time and will have their estimated turnaround time listed on the product page.
HOW DO I GET MY DOWNLOAD?
For eligible digital downloads, after your payment is successfully processed, you'll receive access to your files through the email address used at checkout.
Depending on the product and delivery method, you may also see a download option immediately after completing your purchase.
Personalized digital products are different. Because they're created specifically for you, they are not available for immediate download. Your product listing will tell you how and when your completed product will be delivered.
I CAN'T FIND MY DOWNLOAD EMAIL
First, check your:
- Spam or junk folder
- Promotions folder
- Email address used during checkout
Also make sure the product you purchased is an instant digital download rather than a personalized digital product that is still being created.
Still missing?
Head over to Vibe With Us and include your order number and the email address used to place your order so we can help.
HOW LONG DO PERSONALIZED DIGITAL PRODUCTS TAKE?
Turnaround times vary depending on the product.
The estimated creation and delivery timeframe will be listed on the individual product page before you purchase.
For example, personalized Human Design products require time for us to create your materials using the information submitted with your order.
Please remember: personalized does not mean instant. We're making that vibe for you. ✨
HOW MANY TIMES CAN I DOWNLOAD MY FILE?
Download availability may vary depending on the product and delivery system.
We recommend downloading your files after receiving them and saving a backup copy somewhere safe, so your new vibe doesn't disappear into the digital abyss. ðŸ˜
WHAT WILL I RECEIVE?
Each product listing will explain what you're purchasing, including applicable:
- File types
- Sizes or dimensions
- Number of files
- Compatibility or suggested uses
- Personalization, if applicable
- Estimated delivery or creation time
Please read the individual product description before purchasing to make sure you know exactly what's included and that the files work for what you need.
WILL I RECEIVE A PHYSICAL PRODUCT?
No. Products clearly labeled as digital products or digital downloads are digital-only.
Nothing will be physically shipped to you, and you will not be charged shipping for digital-only purchases.
CAN I CHANGE INFORMATION FOR A PERSONALIZED PRODUCT AFTER ORDERING?
If you realize you've submitted incorrect information for a personalized product, Vibe With Us immediately with your order number and the corrected information.
We'll do our best to update it, but once personalization work has begun, we cannot guarantee that changes can be made.
Please double-check all personalization information before completing your purchase.
CAN I RETURN OR EXCHANGE A DIGITAL PRODUCT?
Because digital products cannot be physically returned after they've been delivered or accessed, digital products are generally final sale and non-refundable, subject to applicable law and our Returns & Exchanges Policy.
Personalized digital products may also become non-cancellable or non-refundable once personalization work has begun.
If you receive the wrong file, a file is corrupted, or there's another technical problem with your purchase, Vibe With Us so we can help resolve the issue.
CAN I SHARE MY DOWNLOAD WITH SOMEONE ELSE?
Your purchase is for your personal use only unless the individual product listing specifically states otherwise.
Please don't share, upload, distribute, or give purchased files to others.
They can come shop for their own vibe. 😂
CAN I USE THE FILES FOR COMMERCIAL PURPOSES?
Unless the product specifically states that a commercial-use license is included, digital products from The Vibe Dept. are licensed for personal use only.
You may not:
- Resell or redistribute the original digital files
- Upload the files for others to download
- Claim the artwork or designs as your own
- Use the designs on products you sell
- Repackage the files into another digital product for resale
If commercial use is permitted for a particular product, the specific license terms will be included in that product's listing.
CAN I EDIT OR MODIFY MY DIGITAL PRODUCT?
This depends on the product.
Some products may be editable or customizable, while others are provided as finished files. Check the individual product description for details before purchasing.
Purchasing a digital product does not transfer ownership of The Vibe Dept.'s underlying artwork, designs, branding, or other intellectual property unless the product's license specifically states otherwise.
WHAT ABOUT MY PERSONAL INFORMATION?
Some personalized products require information from you so we can create what you ordered.
For example, personalized Human Design products may require your preferred name, date of birth, birth time, birth location, and birth-time accuracy.
Information submitted for personalized products is used to create, personalize, and deliver the product or service you've requested and is otherwise handled in accordance with our Privacy Policy and Legal Notice.
Please review your information carefully before submitting your order.
HAVING TECHNICAL TROUBLE?
Technology occasionally decides it doesn't want to vibe with anybody. 😒
If you're having trouble accessing, downloading, or opening a file, head over to Vibe With Us and include:
Your order number + the product name + a quick description of what's happening.
If possible, include a screenshot of the error you're seeing. That can help us figure out what went wrong faster.
We'll help you figure it out.
DOWNLOAD IT. SAVE IT. ENJOY YOUR VIBE. 💻✨