Shipping & Delivery
Your vibe is on the way. 📦
Most physical products from The Vibe Dept. are made to order, which means your order may need a little production time before it begins its journey to you.
PROCESSING & PRODUCTION TIMES
Because many of our physical products are made to order, processing, production, and shipping are separate stages.
Orders typically head into production every Friday. Orders placed later in the week may be included in the following Friday's production batch.
Sometimes we get things moving a little sooner if the vibe is right. ✨
Once an order enters production, production time varies depending on the product. When your order ships, you'll receive an email with tracking information.
SHIPPING TIMES
Shipping times vary depending on your location, the product ordered, fulfillment location, and shipping method available at checkout.
Any delivery dates shown are estimates, not guarantees. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery.
SHIPPING COSTS
Shipping costs are calculated at checkout based on the products in your order, shipping destination, and available delivery methods.
Any applicable free-shipping promotions or discounts will be displayed during checkout.
We offer FREE standard U.S. shipping on eligible physical orders of $75 or more. This offer is applied automatically at checkout when your order qualifies. Eligible discount codes may be combined with free shipping.
MULTIPLE PACKAGES
Ordered more than one vibe? Your vibez might travel separately. 😂
Some products are produced or fulfilled from different locations. Items from the same order may therefore arrive in separate packages and at different times.
You will not be charged additional shipping simply because we divide an order into multiple shipments after checkout. However, when products require separate fulfillment or shipping methods, the applicable shipping costs will be calculated and displayed before you complete your purchase.
TRACKING YOUR ORDER
Once tracking becomes available, we'll send it to the email address associated with your order.
Please allow some time for tracking information to update after you receive your shipping notification.
WRONG SHIPPING ADDRESS
Please double-check your shipping information before completing your purchase.
If you notice an error after ordering, Vibe With Us immediately. We'll do our best to help, but once an order has entered production or shipped, we may not be able to change or redirect it.
Additional costs resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility where permitted by applicable law.
LOST, DELAYED OR MISSING PACKAGES
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If tracking shows delivered but you can't locate your package, check around your delivery location, with household members or neighbors, and contact the carrier when appropriate.
Still can't find it? Vibe With Us with your order number and we'll help determine the appropriate next steps.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
That's definitely not the vibe.
If your order arrives damaged, defective, misprinted, or incorrect, Vibe With Us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging when applicable.
We'll review the issue and work with you on the appropriate resolution.
INTERNATIONAL SHIPPING 🌎
The Vibe Dept. offers international shipping to select destinations.
Available destinations and shipping options will be shown at checkout. If shipping isn't available to your destination, you will not be able to select a shipping method for that location.
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in your purchase price or shipping charge and may be the customer's responsibility.
Customs processing may also affect estimated delivery times.
DIGITAL PRODUCTS
Digital products do not require shipping.
Some digital products may be available for download shortly after purchase, while personalized digital products—including personalized Human Design journals and readings—require additional creation time.
The estimated delivery or turnaround time for a personalized digital product will be stated on its product page.
No physical product will be shipped when you purchase a digital-only product.
QUESTIONS ABOUT YOUR ORDER?
Head over to Vibe With Us and send us a message with your order number.
We'll help you track down your vibe. 🌈📦