Shipping policy
Last updated: September 1, 2026
Thank you for shopping with The Vibe Dept. 🌈
Many of our physical products are made to order, which means your item may be created specifically for you after your order is placed. Please allow time for both production and shipping when estimating when your order will arrive.
ORDER PROCESSING
Processing time is the time needed to prepare or produce your order before it ships.
Processing times vary depending on the product, production location, order volume, and other fulfillment factors.
Estimated processing or delivery information may be provided on individual product pages or during checkout when available.
Once your order ships, you'll receive a shipping confirmation with tracking information when tracking is available.
SHIPPING RATES
Shipping rates are calculated and displayed at checkout based on factors such as:
- Products ordered
- Shipping destination
- Available shipping method
- Fulfillment location
Any available free-shipping offers or promotions will be displayed on our website or during checkout.
We offer FREE standard U.S. shipping on eligible physical orders of $75 or more. This offer is applied automatically at checkout when your order qualifies. Eligible discount codes may be combined with free shipping.
ESTIMATED DELIVERY TIMES
Delivery times vary based on your location, shipping method, carrier, and fulfillment location.
Any delivery dates or timeframes displayed on our website or at checkout are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our reasonable control may affect delivery.
MULTIPLE PACKAGES
Your order may arrive in more than one package.
Some products may be produced or shipped from different fulfillment locations. If this happens, you'll receive separate tracking information when available.
Don't panic if half your vibe shows up before the other half. 😂📦
ORDER TRACKING
When tracking is available, you'll receive tracking information using the email address provided during checkout.
Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.
INCORRECT SHIPPING ADDRESSES
Please double-check your shipping information before completing your purchase.
If you notice an error after ordering, contact us at contact@thevibedept.com as soon as possible.
We'll do our best to help, but we cannot guarantee that an address can be changed once an order has entered production or shipped.
Customers may be responsible for additional costs associated with reshipping an order when an incorrect or incomplete address was provided at checkout.
LOST, DELAYED OR MISSING PACKAGES
If your tracking information shows unusual delays or your package appears to be missing, please first review the carrier's tracking information.
If you still need assistance, contact us at contact@thevibedept.com with your order number and we'll help determine the appropriate next steps.
Please note that carrier delays outside our reasonable control do not automatically qualify an order for a refund.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
- Check around your delivery location and with other household members.
- Check with neighbors or your building's front desk/mailroom when applicable.
- Allow a short period of time, as some carriers may mark packages delivered shortly before actual delivery.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us and we'll help determine what options may be available.
DAMAGED OR INCORRECT ORDERS
If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at contact@thevibedept.com.
Include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging when relevant
Please see our Returns & Exchanges policy for additional information.
INTERNATIONAL SHIPPING
International shipping availability depends on the product and destination.
Available shipping options will be displayed during checkout.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer's responsibility.
Customs processing may also affect delivery times.
DIGITAL PRODUCTS
Digital products are delivered electronically and do not require shipping.
Please see our Digital Vibez & Download Help page for information regarding digital purchases and delivery.
QUESTIONS ABOUT YOUR ORDER?
We're happy to help.
Contact:
The Vibe Dept.
contact@thevibedept.com
Please include your order number when contacting us about an existing order.
Your vibe is on the way. 🌈📦