TERMS OF SERVICE

Last updated: September 1, 2026

Welcome to The Vibe Dept. These Terms of Service (“Terms”) govern your use of our website and your purchases from The Vibe Dept.

By accessing our website, placing an order, or purchasing our products or services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. ABOUT THE VIBE DEPT.

The Vibe Dept. operates this online store and offers physical products, made-to-order merchandise, digital products, and other goods and services.

Our store is hosted through Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

2. ONLINE STORE TERMS

By using this website, you represent that you are legally permitted to enter into purchases and agreements in your jurisdiction or that you have permission from a parent or legal guardian when required.

You may not use our products, website, or services for unlawful or unauthorized purposes.

You may not attempt to interfere with, damage, misuse, reverse engineer, or gain unauthorized access to our website or related systems.

3. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to display our products, colors, designs, descriptions, and images as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, manufacturing process, materials, or other factors.

Product images may include mockups for illustrative purposes. Minor differences between a mockup and the finished physical product may occur.

We reserve the right to modify or discontinue products without notice.

4. MADE-TO-ORDER PRODUCTS

Many physical products sold by The Vibe Dept. may be produced specifically for you after your order is placed.

Because production can begin shortly after purchase, changes and cancellations are not guaranteed once an order enters production.

Customers are responsible for reviewing product descriptions, colors, quantities, personalization information, and sizing before completing an order.

Please see our Returns & Exchanges page for additional information.

5. PRICING & PAYMENT

Prices are displayed in the currency shown on our website and may change at any time without notice.

The price charged for an item will generally be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges, duties, or other fees may be added during checkout.

We reserve the right to correct pricing errors and, when necessary, cancel or refund affected orders.

6. ORDERS

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, inventory or fulfillment problems, pricing errors, misuse of promotions, or other circumstances affecting our ability to fulfill an order.

If we cancel an order after payment has been collected, any amount owed will be refunded to the original payment method.

Providing accurate billing, shipping, contact, and payment information is the customer's responsibility.

7. SHIPPING & DELIVERY

Processing and shipping times are estimates unless expressly stated otherwise.

The Vibe Dept. is not responsible for delays caused by shipping carriers, severe weather, customs processing, incorrect customer information, or other circumstances reasonably outside our control.

Orders containing multiple products may arrive in separate shipments.

Please review our Shipping & Delivery page for additional information.

8. RETURNS, EXCHANGES & REFUNDS

Return, exchange, and refund eligibility varies depending on the product and circumstances.

Made-to-order products may not be eligible for returns or exchanges due solely to buyer's remorse, change of mind, or incorrect sizing selected by the customer.

If you receive an incorrect, damaged, defective, or misprinted product, contact us according to the instructions provided on our Returning & Exchanging Vibez page.

Approved refunds will generally be returned to the original payment method.

9. DIGITAL PRODUCTS

Digital products are delivered electronically and do not include a physical item unless expressly stated otherwise.

Because digital files cannot be physically returned, digital purchases are generally final sale and non-refundable once delivered or accessed, except where required by law or when we determine that a refund or replacement is appropriate due to a technical or fulfillment issue.

Please review our Digital Products & Download Help page for additional information.

10. DIGITAL PRODUCT LICENSE

Unless otherwise stated on an individual product listing, purchasing a digital product grants you a limited, non-exclusive, non-transferable license for personal use only.

Purchasing a digital product does not transfer ownership of the underlying design, artwork, intellectual property, or copyright to you.

Unless expressly permitted by a separate license, you may not:

• Resell or redistribute our digital files
• Share purchased files with others
• Upload files for others to download
• Claim our designs or artwork as your own
• Use our digital designs on products offered for sale
• Repackage or incorporate the files into digital products for resale

Products that include commercial-use rights will state those rights and any applicable restrictions separately.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, content associated with The Vibe Dept.—including original artwork, graphics, designs, product designs, photographs, written content, branding, logos, slogans, downloadable files, and other creative materials—is owned by or licensed to The Vibe Dept. and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, commercially exploit, or otherwise use protected content without appropriate authorization.

Purchase of a physical or digital product does not transfer intellectual property ownership.

12. PROMOTIONS & DISCOUNT CODES

Promotions and discount codes may be subject to additional conditions, expiration dates, product exclusions, minimum purchases, or usage limitations.

Unless expressly stated otherwise, discounts cannot be combined.

We reserve the right to modify or end promotions and to reject fraudulent or unauthorized use of promotional offers.

13. THIRD-PARTY SERVICES

Our store may rely on third-party providers for services such as payment processing, ecommerce hosting, manufacturing, fulfillment, shipping, analytics, or digital delivery.

Your use of certain features may also be subject to the applicable third party's terms and policies.

Links to third-party websites may be provided for convenience. We are not responsible for the content, availability, security, or practices of websites we do not control.

14. REVIEWS, COMMENTS & USER CONTENT

If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you represent that you have the right to submit that material.

You may not submit unlawful, abusive, fraudulent, infringing, malicious, or otherwise prohibited content.

We may moderate or remove content from areas we control when appropriate.

15. PROHIBITED USES

You may not use our website, products, or services to:

• Violate applicable laws or regulations
• Infringe intellectual property rights
• Submit false or misleading information
• Transmit malicious software or harmful code
• Attempt unauthorized access to our systems
• Scrape or systematically collect store content without authorization
• Engage in fraudulent transactions
• Interfere with the security or operation of the website

16. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website, products, and services are provided on an “as available” and “as is” basis, except for warranties or rights that cannot legally be excluded.

We do not guarantee that the website will always operate uninterrupted or error-free.

Nothing in these Terms excludes any consumer rights or warranties that cannot legally be waived.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Vibe Dept. will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website, products, or services.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless The Vibe Dept. from claims, liabilities, damages, and reasonable expenses resulting from your unlawful misuse of our website or services, your violation of these Terms, or your infringement of another person's rights.

19. PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that information may be processed as necessary to operate the store, process payments, fulfill orders, provide customer service, prevent fraud, and perform other activities described in our Privacy Policy.

20. CHANGES TO THESE TERMS

We may update these Terms periodically.

Changes will be posted on this page with an updated revision date. Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

21. SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. GOVERNING LAW

These Terms will be governed by the laws applicable to The Vibe Dept.'s business operations, without limiting any consumer protections that apply to you under applicable law.

23. CONTACT US

Questions about these Terms?

Head over to our Vibe With Us page and send us a message or email us at contact@thevibedept.com.

The Vibe Dept.
Same Dept. Different Vibez.
Pick Your Vibe. 🌈