Refund policy
Last updated: September 1, 2026
We want you to love your purchase from The Vibe Dept. If something arrives damaged, defective, incorrect, or otherwise not as it should be, please contact us so we can help.
Because many of our physical products are made to order, our return and refund policy differs from that of a traditional retail store.
MADE-TO-ORDER PRODUCTS
Many physical products sold by The Vibe Dept. are produced specifically for you after your order is placed.
Because of this, we generally do not accept returns or exchanges due to:
- Change of mind or buyer's remorse
- Ordering the incorrect size
- Ordering the incorrect color or product
- Personal preference regarding fit
- Accidental purchases
Please carefully review product descriptions, sizing information, colors, quantities, and order details before completing your purchase.
Measure twice. Order once. Vibe accordingly. 📏🌈
DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us as soon as possible at:
Include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- Photographs of the packaging when relevant
We will review your request and determine the appropriate resolution.
Depending on the circumstances, an eligible claim may result in a replacement, refund, or other appropriate resolution.
WRONG SIZE OR COLOR RECEIVED
If we sent you a size, color, design, or product different from what you ordered, please contact us.
If the correct item was sent but the customer selected the wrong size or color during checkout, the order generally will not qualify for a free replacement, return, or refund.
Please refer to our Fit Your Vibe size guide and any product-specific sizing information before ordering.
RETURNS
Please do not mail an item back without contacting us first.
If a return is approved, we will provide instructions regarding where and how the item should be returned, if a physical return is required.
Items returned without prior authorization may not be accepted or eligible for a refund.
Do not automatically return an item to the address printed on the original shipping package.
REFUNDS
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account.
Original shipping charges may be non-refundable except when required by law or when the refund results from an error for which The Vibe Dept. is responsible.
ORDER CANCELLATIONS & CHANGES
If you need to change or cancel an order, contact us at contact@thevibedept.com as soon as possible.
Because made-to-order products may enter production shortly after purchase, we cannot guarantee that an order can be changed or canceled after it has been submitted.
Once production has begun, cancellation may no longer be possible.
DIGITAL PRODUCTS
Due to the nature of digital products, digital purchases are generally final sale and non-refundable once the files have been delivered or accessed.
However, if:
- You received the wrong file
- The file is corrupted or unusable
- You experience a technical delivery problem
- There is another error with your digital order
please contact us so we can help resolve the issue.
Please see our Digital Vibez & Download Help page for additional information.
SALE & PROMOTIONAL ITEMS
Unless otherwise stated, sale or promotional pricing does not automatically change a product's eligibility under this policy.
Made-to-order and digital-product restrictions continue to apply even when an item was purchased during a sale or promotion.
LOST OR MISSING PACKAGES
Shipping issues are handled according to our Shipping Policy.
A carrier delay or package temporarily delayed in transit does not automatically qualify an order for a refund.
If you believe your package has been lost, contact us at contact@thevibedept.com with your order number so we can review the situation.
CONTACT US
Have a problem with your order?
Vibe With Us. 🌈
The Vibe Dept.
Email: contact@thevibedept.com
Please include your order number and photos when applicable so we can help you as quickly as possible.
If something went wrong on our end, we want the chance to make it right.