FAQs in the Dept.
Questions? We got you.
Shopping should be the easy part. Here's the quick version of what you need to know about ordering, shipping, products, and all the other vibez happening around The Vibe Dept.
ARE YOUR PRODUCTS MADE TO ORDER?
Many of our physical products are made to order, meaning they're created specifically for you after you place your order.
Less sitting around in a warehouse. More made-just-for-your-vibe energy. 🌈
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Made-to-order physical products typically head into production every Friday. Orders placed later in the week may be included in the following Friday's production batch.
Sometimes we get things moving a little sooner if the vibe is right. ✨
Remember: processing, production, and shipping are separate stages. Once your order ships, you'll receive tracking information by email.
For more details, check out Shipping & Delivery.
WILL EVERYTHING IN MY ORDER ARRIVE TOGETHER?
Not always!
Different products may be fulfilled from different locations, which means items from the same order can arrive in separate packages and at different times.
Don't panic if one vibe shows up before the other. 😂
HOW DO I TRACK MY ORDER?
Once a physical order ships, we'll send tracking information to the email address associated with your order.
No tracking yet? Your order may still be processing or in production.
CAN I CHANGE OR CANCEL MY ORDER?
Vibe With Us as soon as possible.
We'll do our best to help, but made-to-order products may not be changeable or cancellable once production begins. Personalized digital products may also become non-cancellable once personalization work has started.
See Returning & Exchanging Vibez for more information.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
That's definitely not the vibe.
If something arrives damaged, defective, misprinted, or incorrect, Vibe With Us with your order number, a description of the problem, and clear photos when applicable.
We'll review what happened and help determine the next step.
DO YOU ACCEPT RETURNS OR EXCHANGES?
It depends on the product and the reason for the return.
Because many physical products are made to order—and digital products can't be physically returned—different rules may apply.
Check Returning & Exchanging Vibez for the full details.
HOW DO I KNOW WHAT SIZE TO ORDER?
Always check the size chart on the individual product listing before ordering. Sizing can vary between brands, styles, fabrics, and cuts.
When in doubt: measure first, vibe second. 😭
Need more help? Head over to Fit Your Vibe.
DO YOU SELL DIGITAL PRODUCTS?
Yep! 💻
The Digital Vibe Dept. includes both ready-to-download digital products and personalized digital products created specifically for you.
Digital products don't require shipping, and delivery or creation details will be listed on the individual product page.
For all the digital details, visit Digital Vibez & Download Help.
WHAT'S A PERSONALIZED DIGITAL PRODUCT?
It's a digital product created specifically for you using information you provide when ordering.
Unlike a ready-to-download file, personalized products require creation time. The product page will tell you what information is needed, what's included, and the estimated delivery timeframe before you purchase.
WHAT ABOUT HUMAN DESIGN JOURNALS?
Our Human Design Journals are personalized digital products created using the birth information you submit when ordering.
Because birth information affects your personalized results, double-check everything before submitting your order, especially your date, time, and location of birth.
More information about what we collect, how it's used, and what to expect can be found on the individual Human Design product pages and in our Legal Notice and Privacy Policy.
CAN I RETURN A DIGITAL PRODUCT?
Digital products are generally final sale once delivered or accessed, subject to applicable law and our return policy.
If you received the wrong file or there's a technical problem with your purchase, don't just sit there fighting with it. 😭 Vibe With Us and we'll help.
CAN I USE DIGITAL PRODUCTS COMMERCIALLY?
Unless a product specifically says it includes a commercial-use license, products from the Digital Vibe Dept. are for personal use only.
Please don't resell, redistribute, share, or claim our files or designs as your own.
DO YOU SHIP INTERNATIONALLY?
Some of our Vibez do! 🌎
Product availability and shipping options vary by region, which means not every physical product available in the U.S. can currently be shipped to every international destination.
If a product is available for shipping to your region, the available shipping options will appear during checkout. If it isn't, that particular vibe just hasn't made it there yet. 😂
Digital Vibez don't require physical shipping and may be available in supported international markets even when our physical products are not.
We're actively working on expanding where our physical products can go because, obviously, we want the Vibez traveling too. ✈️ It's a vibe we're working on. 🌈
International physical orders may also be subject to customs duties, import taxes, or other fees depending on the destination.
DO YOU OFFER DISCOUNTS OR PROMOTIONS?
We sure do.
Sales, special drops, discount codes, and other Dept. business happen from time to time.
Join the Dept. so you don't miss them. 👀
HOW CAN I CONTACT THE VIBE DEPT.?
Head over to Vibe With Us and send us a message.
Please allow 1–2 business days for a response.
We're not ghosting you—we're probably somewhere in the Dept. handling a ton of vibez. 😂
STILL HAVE QUESTIONS?
Vibe With Us. We'll help you figure it out. 🌈
