Returning & Exchanging Vibez
Sometimes the vibe just isn't right. Let's figure it out.
Many physical products from The Vibe Dept. are made to order, meaning they're created specifically for you after your purchase. We also offer digital downloads and personalized digital products through the Digital Vibe Dept.
Because different types of products are fulfilled differently, return, exchange, cancellation, and refund eligibility may vary.
Please review the information below—and the individual product listing—before placing your order.
CHANGE OF MIND & SIZING
Because made-to-order products are produced specifically for each order, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind, unless otherwise stated on the product listing or required by applicable law.
Please review product descriptions and size guides carefully before ordering.
Measure twice. Order once. Vibe accordingly. 📏
DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS
Now that's not the vibe.
If your item arrives damaged, defective, misprinted, or different from what you ordered, please Vibe With Us as soon as possible.
When contacting us, include:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Photos of the packaging when relevant
We'll review the issue and determine the appropriate resolution. Depending on the circumstances and eligibility, this may include a replacement, refund, or another appropriate solution.
RECEIVED THE WRONG ITEM?
If you received a product, size, color, or design different from what you ordered, Vibe With Us and we'll review the issue and work to make it right.
Please don't place another order to replace the incorrect item before contacting us.
ORDER CANCELLATIONS & CHANGES
Made-to-order physical products typically head into production every Friday, although some orders may enter production sooner.
If you need to cancel or change an order, Vibe With Us as soon as possible.
We'll do our best to help, but once production has begun, we cannot guarantee that an order can be changed or canceled.
If you're requesting an address change, please contact us immediately. Once an order has entered production or shipped, an address change may no longer be possible.
DIGITAL DOWNLOADS
Digital downloads are generally final sale and non-refundable once delivered or accessed, subject to applicable law, because digital files cannot be physically returned.
If you receive the wrong file, a corrupted file, or experience another technical problem with your purchase, Vibe With Us and we'll help determine the appropriate solution.
See our Digital Vibez & Download Help page for additional information.
PERSONALIZED DIGITAL PRODUCTS
Personalized digital products—including personalized products from our Human Design collection—are created specifically for you using information submitted with your order.
If you need to correct personalization information or cancel your order, Vibe With Us immediately.
If we have not yet begun creating your personalized product, we may be able to make changes or cancel the order.
Once personalization work has begun, personalized digital products are generally non-cancellable and non-refundable, except where required by applicable law or when there is a qualifying problem with the product or service we provided.
Please double-check all personalization information before submitting your order.
WHAT IF I PROVIDED INCORRECT PERSONALIZATION INFORMATION?
Please Vibe With Us immediately if you realize that information submitted for a personalized product is incorrect.
We'll do our best to update your information if work has not yet begun.
Because personalized products are created using the information you provide, we cannot guarantee that corrections can be made after personalization has started. Additional charges may apply if a completed personalized product must be recreated because incorrect information was submitted by the customer. If so, we'll explain any applicable charge before recreating the product.
RETURNING A PHYSICAL ITEM
Please Vibe With Us before mailing anything back.
Do not send products to an address printed on the original shipping package unless we've specifically instructed you to do so.
If a physical return is approved, we'll provide instructions for the next steps, including where the item should be sent when a return is necessary.
Sending an item back without contacting us first does not guarantee that the return will be accepted or refunded.
RETURN SHIPPING COSTS
If a physical return is approved, we'll let you know whether return shipping is required and who is responsible for the cost based on the reason for the return.
If the issue resulted from an error on our end or an eligible damaged, defective, or incorrect item, we'll provide the appropriate instructions.
For any other approved return, applicable return-shipping costs will be explained before you send anything back.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method.
Once we issue the refund, the time it takes to appear in your account may vary depending on your bank, card issuer, or payment provider.
Shipping charges, return-shipping costs, and other fees may not be refundable unless stated otherwise or required by applicable law.
HAVE A PROBLEM WITH YOUR ORDER?
Head over to Vibe With Us and send us your:
Order number + issue + photos (when applicable).
For personalized products, include any corrected information we need to know.
We'll review what happened and help determine the appropriate next step.
We want you to love your vibe—and if something went wrong on our end, we want the chance to make it right. 🌈